Move the mouse to the "Login" button in the top bar and then click on the "New here? Register now" link. A registration form for creating a new customer account opens. Please fill this out truthfully and confirm your information with "Send customer data". Mandatory fields are marked with a red asterisk.

When choosing a secure password, we recommend a length of at least 6 characters and a combination of upper and lower case letters and numbers. For a later registration you need your password as well as your e-mail address, please note the access data.

You will then be forwarded to your personal customer account.

If you would like to change your data, please log in with your access data first. You can then change your data in your personal customer account under "Change billing address". There you can manage your billing, delivery or e-mail address. To save your desired changes, please click on the "Change billing address" button. To change your password, please use the "Change password" button. After you have entered new information about your password, save it using the button below.

Do you have further questions or concerns? Then please write to us using our contact form. We will process your request as quickly as possible.

You can see the current status of your order in your customer account under the menu item "Orders". When shipping, you will also receive an e-mail with the associated tracking number from our shipping service provider. There you can track the current progress of your shipment at any time. National orders (excl. German islands) are shipped with DPD. We ship international orders and orders from German islands with DHL.

If you have not received any goods, but your customer account shows the status "Delivered", please check your tracking number again. If necessary, delivery to a neighbor or a parcel shop will be displayed there.

If you have forgotten an item when you placed your order, please place a new order. Unfortunately, it is technically not possible to change a current order afterwards. If you would like to cancel an order, please contact us using the contact form.

If you would like to change the delivery address you specified for an order, please contact us using the contact form and enter the desired address. If your goods have not yet been sent, we can change them. In the event that a subsequent correction is unfortunately no longer possible, we will inform you accordingly.

You will receive your order confirmation within 24 hours on weekdays. If you have not received an email notification, please check your spam folder.

Did you possibly make a typo? You can check your email details in the "My Account" section.

If you have ordered several items but have only received one package so far, please wait a further 2 working days. Despite simultaneous shipping, there may be different delivery dates in individual cases.

If an item is missing from your order and the tracking number only indicates one package, please contact us immediately. In this way we can clarify the error as quickly as possible and send a replacement delivery.

If you have not received any goods despite the order confirmation, please check your tracking number in the first step to see whether your delivery was delivered to a parcel shop or, if applicable, to your neighbors. However, if you cannot find any information about the whereabouts of your package, please use our contact form. Our employees will do their best to find a quick solution for you.

If the information and descriptions provided for individual products are not sufficient for you, you can of course send us your questions using the contact form.

Our employees are constantly striving to provide you with more comprehensive information.

The production of the custom-made product will start after receipt of payment. The delivery time is about 10-20 working days.

Custom-made products are excluded from return and exchange

The goods are delivered worldwide.

National orders (excluding German islands) are shipped with DHL, GLS or UPS.

We ship international orders and orders from German islands with DHL

Shipping costs (including VAT)

Domestic deliveries (Germany):

free shipping

For deliveries to German islands, an island surcharge of €1.50 will be added to the shipping costs.

Deliveries abroad:

see international shipping

delivery times

Unless a different period is specified in the respective offer, the goods are delivered domestically (Germany) within 1 - 3 days, for deliveries abroad within 5 - 50 days after the conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Accepted payment options

- Payment by American Express Amex
- Payment via Apple Pay
- Payment via Google Pay
- Payment by Maestro
- Payment by Mastercard
- Payment by Paypal
- Payment by Opay
- Payment via immidate transfer
- Payment by Visa card

After your order has been dispatched, you will automatically receive a notification to the email address stored in your customer account with your tracking number.

Here you will find the links to our shipping service partners:

https://www.gls-pakete.de/sendungs ​​Tracking

https://www.dhl.de/de/privatkunden/dhl-sendungs ​​Tracking.html

https://www.ups.com/track?loc=de_DE&requester=ST/

With your tracking number you can find out about the current status of your delivery at any time.

If you would like to return an item, please note the following:

Right of Withdrawal

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.)

Right of withdrawal

right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day

- on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and this is or will be delivered in one go;

- on which you or a third party named by you, who is not the carrier, took possession of the last goods, if you ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party named by you, who is not the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces;

In order to exercise your right of withdrawal, you must send us (Megafuchs mail order company, Bottroper Str 165a, 45964 Gladbeck, telephone number: +49 1729331000, e-mail address: info@megafuchs.de) a clear statement (e.g. a letter sent by post or an e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reasons for exclusion or expiration

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded;

- for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 14 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;

- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

-Custom made

- for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;

- for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature;

- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

At:

Mega fox mail order

Bottroper Strasse 165a

45964 Gladbeck

Email address: Info@megafuchs.de

I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods:

- Item description/ item number:

                                                                                     

- Ordered on (*)/ received on (*)

                                                                                     

- Name of consumer(s)

- Address of the consumer(s)

                                                                                     

                                                                                     

                                                                                     

- Signature of the consumer(s) (only if notification is made on paper)

                                                                                     

- Date

                                                                                      

(*) Delete where not applicable.

Defective or damaged item

If you have received a defective or damaged item, please contact us immediately. Please provide as detailed a description of the item as possible and attach photos to the complaint. This enables us to process your request quickly. We strive to offer you a smooth transaction and, if desired, a replacement delivery.

                                                                                     

Wrong article

In case of wrong delivery, please excuse our mistake and contact us stating which item you have received in error. Our employees will process your request immediately and offer you a solution to the problem that has arisen.

                                                                                     

Missing article

If you have ordered several items but have only received one package so far, please wait a further 2 working days. Despite simultaneous shipping, there may be different delivery dates in individual cases.

If an item is missing from your order and the tracking number only indicates one package, please contact us immediately. In this way we can clarify the error as quickly as possible and send a replacement delivery.

                                                                                     

goods not received

If you have not received any goods despite the order confirmation, please check your tracking number in the first step to see whether your delivery was delivered to a parcel shop or, if applicable, to your neighbors. However, if you cannot find any information about the whereabouts of your package, please use our contact form. Our employees will do their best to find a quick solution for you.

                                                                                     

Miscellaneous

Do not hesitate to contact us with other problems or complaints. We are also happy to accept criticism or requests. We always strive to offer our customers a great shopping experience and to find a solution for your concerns together.